Plan Your Trip

All pass orders must be made online via the pass picker. But don’t worry you can still pay using bank transfer.

You will see ‘Bank Transfer’ listed under payment methods at checkout. After selecting it and clicking ‘Place Order’, a pro forma invoice will be automatically generated using the billing details provided. Please note that this is only an order confirmation and the official tax invoice will be emailed to you from customeraccounts@money2020.com within 24-48 hours of the order being placed.

For more information regarding our Invoicing functionality including How-to videos/PDF guides, please visit here

To make changes to your pass, navigate to Pass Manager and select Delegate Details > ‘To replace the delegate please click here’ and follow the steps on the screen. You can also submit any special requests at the same time.

Please visit our How to Guide page for step by step tutorials here.

Once a pass has been registered, it will remain in the original booking contact's account. But don’t worry, the attendee registered for the pass will still receive all the show details they need – including information on the program, the Money20/20 Connect App, Badge Pick Up, and more.

Depending on the order, we may be able to move the pass into a different online account. For this, get in touch at europe@money2020.com to find out more.

To download a visa invitation letter from Money20/20, simply log in and navigate to Pass Manager, then select Options > Delegate Details > Request Visa Letter.

You’ll be prompted to enter your information and once complete, the letter will be ready to download. If your name on the pass differs from your passport, email europe@money2020.com for assistance.

Registered delegates will be able to view, sort, and filter the attendee list in Money20/20 Connect - our official App. GDPR and internal policies prohibit sharing delegate data with individual delegates and sponsors.

In the App, delegates will also be able to speak directly with matches via instant messaging, book and accept unlimited meeting requests, build their personalised agenda, view the floor plan, and more.

Create an account/login and navigate to Pass Manager > Purchased Orders. You'll need to assign attendee details for each pass and for this, click on Provide More Details and follow the steps on the screen.

If you don’t see the passes, don’t worry, get in touch at europe@money2020.com and we can assist!

Yes, Money20/20 Connect is our AI Matchmaking tool which will allow you to connect with decision-makers who matter to you. The desktop platform and mobile app will be made available for all delegates approximately 4 weeks before the show.

To access Money20/20 Connect you will need to have a valid Money20/20 pass and a website account set up. The email you use to set up your account must match the one registered on your pass.

A few days before the show, you’ll receive an email with your unique barcode and details on how to collect your badge onsite. You’ll also find the barcode in the Money20/20 Connect App, under ‘Badge Pick-Up'. Your Money20/20 Europe badge will include your headshot, first and last name, job title, and company name – be sure to check you are happy with all the details and upload a photo before you arrive.