How to Access Your Pass And Make Changes

If you have an existing account, choose the ‘Forgot Password’ option for instructions on how to reset your password.

Note, an email will only be sent if you have an existing account.

If you have not yet set up your account or if you’d like to correct a typo on the email address used, proceed to sign up for a new account using the correct email. Should you require assistance, get in touch with the Delegates Team.

Once a pass has been registered, it will remain in the booking contact's Money20/20 Europe account under Pass Manager. But don’t worry, the attendee registered against the pass will still receive all the show details they need – including information on the program, the Money20/20 Connect App, Badge Pick Up, and more.

Depending on the order, you may be able to move the pass into a different account. Email the Delegates Team to find out more.

All registered Money20/20 attendees will receive various important event communications leading up to the show. This will include event information, helpful tips and tricks to prepare and plan their trip, details about the Money20/20 Connect App when it launches, and their unique barcode registration email with Badge Pick Up instructions before they arrive.

Passes can only be moved as whole booking orders; in this case, we would advise you to place separate orders within your account if you wish to have this option available.

If you’d like to move a pass order between different accounts, please reach out to the Delegates Team and we will support you in transferring, if possible.

Name changes can be made online in your Pass Manager until a few days before the show, or at the Badge Pick Up desks onsite when you arrive if badges have not already been collected. Name replacements are free of charge.

To proceed with a name change directly in your account follow these steps: On the pass you wish to replace, select Options > Delegate Details > Edit Details > “To replace the delegate, please click here” > Save.

If you don’t see this option, this might not be available for the pass type you are looking to replace online. Get in touch with the Delegates Team for assistance.

For security purposes and to ensure you can move easily around the venue, please make sure you upload a recent photo before you arrive onsite. The photo needs to be a minimum of 480 x 600 pixels in size and a passport-style (on a blank background), portrait layout, in jpg.

You can do this directly in the Pass Manager of your account or via the Money20/20 Connect App (when it’s live). You only need to do this once on either platform.

• To upload in the Pass Manager, click on Options > Delegate Details > Upload Headshot or hover directly over the photo icon on the pass > Add photo.

• To upload via the App, once you are logged in, click Update your profile > Upload photo.*

Note we don’t accept cartoon images, caricatures, animal photos, multiple faces in the frame, or a full body shot where the subject's face might be a bit difficult to identify.

We’ve worked with venue caterers to give you a greater variety of choices across the show. Vegetarian and vegan options will be widely available, as well as a range of non-alcoholic drinks at all bars and networking events. All allergens and ingredients will be clearly highlighted across all food products and menus.

You will be able to update your dietary preferences directly on your Pass registration details online or by contacting us.