Got questions about your pass? We've got answers!
When does delegate registration open for Money20/20 Europe? We are now open for delegate registration. For all passes and prices visit our Pass Picker.
When does Money20/20 Europe 2023 take place? Money20/20 Europe kicks off on Tuesday 6th June and finishes on Thursday 8th June 2023.
Where will Money20/20 Europe 2023 be held? The Money20/20 Europe show will be held at Rai Amsterdam in Amsterdam. The full address is Europaplein 24, 1078 GZ Amsterdam, Netherlands.
Is there a registration deadline? No, once registration is open, delegates can register up to and throughout the show, but we recommend securing your pass early to secure the best rate. You can also purchase a pass onsite at Badge Pick Up.
What are the different pass types and how much do they cost? For all available passes and prices visit our Pass Picker.
What does my pass include? All delegates passes include the same benefits:
Is it possible to register more than one delegate before paying or must I pay for each delegate individually? You can register several delegates before submitting to pay at checkout and do not have to pay for all registered delegates at the same time.
I do not yet know the details of the delegates who will be attending, can I still register them? You can still register passes without having to provide any details up until__ Midnight GMT Mon 10 April 2023 (from 00.01 GMT Tues 11 April 2023).__ Once you have the details, you'll be able to update the registration from the My Orders section of your Pass Manager area.
Which currencies do you accept? All payments must be made in EUR (€). We do not accept any other currency.
What methods of payment are accepted? You can pay prior to the event with: • VISA • MasterCard • American Express • Maestro • JCB • Discover • Diners Club • Bank Transfer
How do I pay by Bank Transfer/Invoice? Contact the Delegates Team to request this service. We will activate this option in your account and you’ll be able to download your invoice directly upon checkout. By completing checkout via Bank Transfer please note you are entering a binding contract by which you are required to make payment in full. To find out more see our T&Cs. Payment is required immediately. The ability to checkout via bank transfer will no longer be available from Monday 22nd May 2023.
What options do I have if my credit card is declined or if I get an error message at checkout? Contact your card issuing bank to authorize them to release the appropriate funds or get in touch with the Delegates Team with a description of the steps taken, a screenshot of the error message you received and the browser version you are using.
Do your prices include VAT? All passes are subject to 21% Dutch VAT - this is paid directly to the Dutch government, however companies based in the Netherlands with a valid Dutch VAT number are exempt from this and will need to get in touch with the Customer Accounts Team for further information and to arrange for this to be reimbursed, upon receipt of their valid VAT number.
VAT may be reclaimable via your local tax representative for companies not based in The Netherlands.
I am having trouble accessing my account. What should I do? Please click on Forgotten Password and enter the email address you used to create your account. You should then receive an email to reset your password. If your account has been created using an incorrect email address please contact the Delegates Team
Can I move passes to another account? Yes, please fill in our Contact Us form with your request by selecting ‘Passes Support & Registration’ from the dropdown and filling in your booking information details. Note we are unable to split out passes between accounts, bookings made of multiple passes will be moved together.
I have a pass for the show, but cannot locate it in my Money20/20 account, what should I do? Please check to see if your pass was purchased by a colleague. If it was purchased by a colleague or your company, your pass will not show under your account. If you are unable to find out who purchased your pass, please contact the Delegates Team for further assistance.
Can I change the name of a booked delegate? Yes, you can make a name change by hovering over the delegate’s pass from the My Orders section of your Pass Manager area and clicking on Options > Delegate details > Edit details > Replace Delegate and complete the details of the new delegate attending.
Is there a deadline to make a name change? No, however it will no longer be possible to make a name change via your online account from Midnight GMT Sun 4 June 2023 (from 00:01 GMT Mon 5 June 2023). It is also possible to make a name change onsite at Badge Pick Up as long as the badge has not yet been printed.
How can I change the name/email of the main booking contact? If you wish to make changes to the booking contact, please fill in our Contact Us form selecting ‘Passes Support & Registration’ from the dropdown and filling in your booking information details..
What do I do if I require a visa? Please check with the Dutch embassy in your country if you are unsure whether a visa is necessary. Please note that only registered attendees will be provided a visa invitation letter. We always recommend you check regularly for the latest travel updates.
If you do require a visa, you can download a visa invitation letter directly online from the My Orders section of your Pass Manager area. Once you have registered, simply click on Options on the pass(es) under your Purchased Orders and then Request Visa Letter. If the name on your registration differs from the one on your passport, please contact the Delegates Team.
I have specific dietary requirements. Can I add this in my booking? Yes, absolutely. We at Money20/20 want to ensure that we are catering to you as best as possible.
Please ensure that you add in your dietary booking requirements at the time of your booking registration by 15th May 2023. You will see a designated field for this when registering your pass. If you did not book your own pass, please contact the Delegates Team with your dietary requirements and will add this in for you.
Am I allowed to bring in my own food? You will not be able to bring food into the venue but not to worry, your pass includes complimentary food and drink throughout the day.
Are passes refundable or transferable? All passes are non-refundable nor can they be transferred to another Money20/20 show as per our T&Cs. However they may be transferred to another person. To make changes to an existing registration, hover over the delegate’s pass from the My Orders section of your Pass Manager area and click on Options > Delegate details > Edit details > Replace Delegate and follow the steps on the screen. For more details see our T&Cs.
I can only attend for one day; can I transfer my pass to somebody else? No, passes are non-transferable once printed.
How can I apply for a specialty pass type? You can apply to unlock an exclusive discounted rate if your company is a Start up, Retailer or Government/Nonprofit Organization. The rate is subject to confirmation that your company qualifies. Please ensure you meet our Full Criteria before applying and provide all the correct information as required in the application form. Failure to do so will result in delays in processing your application.
I have submitted a speciality pass application but my pass is still showing as pending. How can I proceed with my order? Once submitted, the Delegates Team will process your application within 5 working days, once reviewed we will be in touch with the outcome.
Can students attend Money20/20 Europe? If you are a student in full time education, you may be eligible to attend Money20/20 Europe at a discounted rate. Please note that this is available by application only, for more information please contact the Delegates Team.
How can I attend as Press? Be the first to cover the latest fintech trends, and exclusive brand announcements live. We offer free press passes to qualified professional journalists, editorial staff, and media providing coverage for the financial services industry to Money20/20 Europe. Head to our Media page for more information and to apply for your pass. Please get in touch with our Press Team for any questions regarding your application.
How can I become a Media Partner? Become a Money20/20 Europe media partner and amplify your publication or Association to our extensive global network through a range of pre-event and on-site branding opportunities. For more information get in touch with our Press Team.
How can I apply to speak at Money20/20 Europe? Our Call for Content is now closed, but look out for our Call for Speakers in January! Further details will be released in due course. In the meantime, head to our Call for Content or sign up to our Newsletter for the latest news.
I am interested in taking part in ‘Do Better Together’ programmes, what should I do? Money20/20 believes women, minorities, and underrepresented professionals should have a louder voice and more seats at the table in financial services. We work to amplify those voices and open doors through our platforms and program, collaborating with our community to empower real change and erode systemic bias. Inclusion and difference simply makes us stronger. Have a look at how we're doing this with our Amplify and RiseUp programs and how to register your interest.
I am interested in sponsorship opportunities, where can I find details of options/pricing? To find out more about sponsorship options for Money20/20 Europe in 2023 please visit our Sponsoring in 2023 where you’ll be able to submit a sponsorship request. Please allow up to 2 working days for an Account Manager to contact you to discuss sponsorship packages.
If you have already confirmed your sponsorship but you unsure on how to access or register your sponsorship passes, please reach out to our Delegates Team.
If your query is relating to sponsorship logistics please get in touch with our Commercial Operations Team.
When can I access Money20/20 Connect App? All registered delegates will gain access to Money20/20 Connect App once it launches closer to the show. Your login credentials will be sent to you via email along with instructions on how to login. You will have the option to opt in/out of networking from the My Orders section of your Pass Manager area. For any questions contact our Delegates Team.
Can I have access to an attendee list? All registered delegates will be able to view, sort and filter the full attendee list in Money20/20 Connect App once it launches. Please note that due to General Data Protection Regulation (GDPR), our internal policy states that we are unable to share or export or disclose any delegate data or booking details, amongst other things, to individual sponsors and companies.
Will we share your personal data with third parties? Money20/20 owns all rights to the attendee list and does not sell the list to third parties. Your information is confidential and we process it responsibly. We will only share personal data with our selected partners and sponsors to enhance the attendee experience. If required, personal data will be shared with public and/or governmental authorities, brands within Ascential, IT and analytics providers and/or agency partners.
Need any help with planning for the show? We want to ensure each and every delegate has the best possible experience at Money20/20 and for this we have put together a suite of tools and resources in the lead up and when onsite, from booking your accommodation and travel to top tips and badge pick up. You can find tips to plan your trip or you can get in touch with our Delegates Team for further assistance.
Still need help? Reach out to our Delegates Team or fill in our Contact Us form.
How can I receive more information throughout the year? If you wish to be on our mailing list, you can sign up to our newsletter.