Banking has been on the road to transformation for a while. While 2020 saw some setbacks, 2021 looks ripe for big moves in areas like digital banking. There’s a renewed focus on digital and mobile user experiences, more personalisation and automation, all fueled by changes accelerated by the pandemic and the challenges this year put in front of the industry. 2020 accelerated digital transformation and proved how important it is to have digital customer touchpoints and great digital experiences.
Get a flavour of the conversations Money20/20 ignites and check out some of the biggest names in banking drop their latest insights shaping the future.