Finance & Payments

Have A Payment Related Question? Read On To Find Out More.

Have More Questions?

Go to our FAQs.

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Check out our Plan Your Trip Portal.

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Have a payment-related question?

What currency do you accept and what are the accepted payment methods?

Payments must be made in EUR(€), no other currencies are accepted. You must make all your pass purchases directly via our Pass Picker.

Our accepted payment methods are as follows:

__VISA, MasterCard, American Express, Maestro, JCB, Discover, Diners Club. __

We also accept payments via Invoice/Bank Transfer, to have this option activated for your account, please reach out to the Delegates Team. The invoice/bank transfer payment is available until 19th May 2025. After this date any online and onsite purchases will need to be made via the above payment methods.

Do pass prices include VAT?

Prices on our website exclude VAT and are subject to a 21% Dutch VAT, payable to the Dutch government.. VAT will be added during checkout upon confirming your invoicing company address.

Dutch companies with a valid VAT number are exempt and can contact the Finance Team (customeraccounts@money2020.com) for further information and to arrange for this to be reimbursed, upon receipt of their valid VAT number.

For non-Dutch companies, VAT may be reclaimable through your local tax representative.

Can you send me an invoice to make the pass purchase?

If you’d like to make your pass purchase by invoice/bank transfer, this is possible by emailing our Delegates Team and requesting to have this option activated for your account. You can opt to pay via bank transfer until 19th May 2025.

Upon activation, you will see ‘Bank Transfer’ appear under payment methods on the checkout page of your account. After you click ‘Place Order’ we will generate an invoice automatically due for immediate payment using the billing information details provided. You will receive a confirmation email including your Order Number. For your registration to be processed, you must have paid your registration fee in full including bank charges.

Once we have processed your registration, we will send your final booking confirmation via email. If you need any help, please feel free to email us (europe@money2020.com) or call us on +44 (0)203 657 8920.

Any bookings made via invoice/bank transfer enter into a binding contract where the full invoice payment is required as per our Delegate Terms of Business.

I have placed my order using the bank transfer option however I’d like to still pay via credit card. How can I do this?

What should I do if I run into an error when attempting to make a payment online?

If you encounter issues at the time of attempting payment, check the common scenarios and actions below:

Card security block:

Error message: For security reasons, we are unable to process your payment. Please contact your card provider before reattempting payment
Recommended action: Contact your card provider to address potential issues like international transaction locations, security authentication, or currency restrictions.

Government-imposed sanctions:

Error message: The country you selected has been sanctioned. This means you may not be able to use all of the payment methods below.
Recommended action: Please note some companies might be subject to a sanction review before we can confirm your booking/accept your payment. Get in touch with the Delegates Team for further information and to activate the bank transfer/invoice option so you can place your order.

__Page goes blank at the time of placing your order: __

Error: Blank page
Recommended action: refresh the page and check whether your order has been moved to the purchased orders section of your account. If this is not the case and the pass is still in the pending orders section, get in touch with the Delegates Team for further guidance to avoid a duplicate charge.

I think I’ve made a duplicate payment. What happens now?

I have received an invoice but the billing information is incorrect, how can I update this?

If you need to update any billing information details such as booking contact, company name, or address please contact our Finance Team (customeraccounts@money2020.com) with the details quoting your Order Number.

We are unable to make changes to the invoice value by downgrading delegate passes once the invoice has been generated at the time of placing your order online. All purchases are final and payment is required in full. Delays with payment could result in a delay with your show access and may result in changes to the rate of your pass (if applicable). For more information, see our Delegate Terms of Business.