Jess Gerrow is Chief of Staff and VP Marketing at leading Pay by Bank infrastructure provider Token.io. She began her career in agency-side B2C marketing before moving in-house to B2B payments marketing, joining Token.io in 2021 to help change how the world pays. Jess leads the company’s marketing and communications and, as Chief of Staff, runs its cross-functional operating rhythm. In 2026, she was shortlisted for Woman of the Year at the Open Banking Expo Awards.