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Joy Macknight


The Banker

Joy Macknight is editor at The Banker. She joined the publication in 2015 as transaction banking and technology editor. Previously, she was features editor at Profit & Loss, editorial director at Treasury Today and editor at gtnews. She also worked as staff writer on Banking Technology and IBM Computer Today, as well as a freelancer on Computer Weekly.

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How does a bank’s technology layer really impact their product design and overall customer experience?