utopia.AI develops disrupting AI solutions for contact centers and customer care teams:
Combating call center fraud: One of the main problems that a call center faces is that of fraud and identity theft. This problem is particularly prevalent in the finance, healthcare and insurance sectors. Sesame is our voice biometric identification system, which uses natural speech for real time caller identification, creating a voice print based on previous calls without the need of any enrollment process. Voice identification provides call centers with an efficient tool to identify callers whilst maintaining a conversation.
Get AI-powered customer care support: through the natural process of language, our AI assistant ToT helps your agents perform their tasks in a more efficient and timely manner by offering your clients personalised solutions in real time.
ToT learns through the continuous analysis of conversations, specialising and adapting itself to your sector.