Since taking the helm 4 years ago, Paulette has transformed the Barclaycard Payment Solutions, delivering a strongly growing topline and improved customer and control focus.
Following her “Defend, Extend, Evolve” strategy, the business has retained 94/97 of its largest corporate relationships and won major new clients, becoming the number one acquirer for UK corporates (by card turnover). In 2016 BPS recruited and retained record numbers of small business customers and delivered record income and a significant uplift in PBT.
The acquisition of innovative payment service provider, The Logic Group, at the end of 2014 has added a world class platform in the strategically important gateway and omnichannel space. This, coupled with a major programme to transform BPS’ core billing systems and onboarding process is set to secure Barclays’ position as a major player in payment processing and payment integration.