Speed, convenience and a pause for thought: The consumer anomaly
Whatever the technology, in-person payment acceptance has one role: to be the Point of Trust between merchant and customer. As a merchant I need to know that I will get paid. As a consumer I need to know that the merchant won’t empty my bank account and head for the beach. But our Point of Trust has two competing demands. It must be seamless, instant, and invisible, yet it must also offer a decision point before we commit. Anything else feels out of control. Whatever our future Point of Trust looks or feels like, to succeed it must resolve these anomalies. Join us as we explore the criteria, the balance, and the current state of the art.