Speed, convenience and a pause for thought: The consumer anomaly

Menu

Register

Track session

Speed, convenience and a pause for thought: The consumer anomaly

12:00 - 12:50 | Monday 26 June
| Track room 1 a | Next Gen Retail & Commerce

Whatever the technology, in-person payment acceptance has one role: to be the Point of Trust between merchant and customer. As a merchant I need to know that I will get paid. As a consumer I need to know that the merchant won’t empty my bank account and head for the beach. But our Point of Trust has two competing demands. It must be seamless, instant, and invisible, yet it must also offer a decision point before we commit. Anything else feels out of control. Whatever our future Point of Trust looks or feels like, to succeed it must resolve these anomalies. Join us as we explore the criteria, the balance, and the current state of the art.

By continuing to use the site you agree to our cookies policy. Accept