The battle for the customer intensifies: The next decade in FinTech
While FinTech has disrupted specific business lines within the financial services industry through new and innovative business models that are driven by user experience and agility, we are still yet to see credible offerings from challenger banks. So what does the future hold? There needs to be a paradigm shift in the business model for core banking services – to be quicker, more cost-effective and more flexible in order to satisfy the digital global economy. But does that mean banks will simply end up as back office functions – and what’s the opportunity for the FinTechs?