FAQ

Thank you for visiting our FAQ page. Here you will find the answers to our most frequently asked questions.

We hope that you will be able to find the answer to your questions below but if this isn’t the case, you can reach out to us at europe@money2020.com or +44(0)203 033 2070 and a member of our team will be more than happy to assist.

    You can access your account on our website. Please click here

    If you have not created an account, you can do so here.

    To access your account, you will need to enter in the details of credentials used when you created your account. This will be an email address and a password. Only the person that created the account will be able to long in with their credentials that they used when they created their account. If you are not the account owner and wish to access the account that manages your ticket, you will need to contact the owner of the account to access your ticket.

    If you would like to transfer your account to somebody else in your company, please email us at europe@money2020.com where we will be able to look into this further for you.

    Once your booking is completed, an email confirming that we have received and are processing your application will be sent to the booking contact. Confirmation of the booking will follow within 2 working days to each registered delegate.

    Once your booking is completed, an email confirming that we have received and are processing your application will be sent to the booking contact. Confirmation of the booking will follow within 2 working days to each registered delegate.

    You can also check that the update that you made via your account on our website was successful, by checking back into the “manage delegates” section in your account where you will be able to see a list of all the delegates that have been successfully registered.

    To update the details of an existing delegate, please follow these next steps:

    • log in to your account
    • click on “update delegate info”
    • click on “manage delegates” of the reference for your booking and here is where you will be able to change the information of any existing delegate and enter in the information of the person that the ticket is now being transferred to.

    Please note that this is only possible before the event and not during. You will not be able to transfer your ticket once your ticket has been printed at registration!

    Currently we do not send out an email to confirm an update. If you would like to double check that the update that you made via your account on our website was successful, please check back into the “manage delegates” section in your account where you will be able to see a list of all the delegates that have been successfully registered.