Claire was appointed interim Head of Policy on 8 April 2025. She joined the PSR in May 2022 as a senior policy manager leading the work on authorised push payment fraud. Prior to joining the PSR, she was in Policy Director roles at Ofwat and ORR. Claire also led the Government regulatory co-ordination initiative, the UK Regulators Network. In those roles she delivered prominent regulatory policy projects including major industry reform in rail and open access data in water.