Finance & Payments

/ What Currency Do You Accept And What Are The Accepted Payment Methods?

Payments must be made in EUR (€), no other currencies are accepted. You can purchase your pass online using the following methods:

VISA, MasterCard, American Express, Maestro, JCB, Discover, Diners Club, or you can request to pay via Invoice by making a bank transfer.

/ How Do I Pay By Bank Transfer/Invoice?

You can request to pay by bank transfer up until Sunday, 19th May, 2024. To activate this function, please email the Delegates Team with your associated account email. Please note this option is reserved for larger bookings of 10+ passes, where possible we ask you to make the payment via credit card.

Once this option is activated, you will see it in your account on the checkout page and you will be able to place your order. An invoice will be sent to the designated billing contact within 24 hours and is due for immediate payment.

Any bookings made via bank transfer enter into a binding contract were full payment is required as per our Terms and Conditions.

/ Do Your Prices Include VAT?

Prices on our website exclude VAT, but it will be added during checkout upon confirming your invoicing company address. All passes are subject to 21% Dutch VAT, payable to the Dutch government.

Dutch companies with a valid VAT number are exempt and can contact the Finance Team for further information and to arrange for this to be reimbursed, upon receipt of their valid VAT number.

For non-Dutch companies, VAT may be reclaimable through your local tax representative.

/ How Can I Update The Details On My Invoice?

If you need to update your invoice details, including changes to the company name or company address please contact our Finance Team and provide your booking order reference number. After an invoice has been generated, adjustments to its value or the removal of delegate passes cannot be made, as per our Terms and Conditions.

For any invoice update requests received after Monday, 20th May, 2024, note our Finance Team will address them post-show. Note that full invoice payment is still required in order to access the show.

/ What Should I Do If I Run Into An Error When Attempting To Make A Payment Online?

If you encounter issues at the time of attempting payment, check the common scenarios and actions below:

Card security block:

• Message: ‘For security reasons, we are unable to process your payment. Please contact your card provider before reattempting payment’
• Action: Contact your card provider to address potential issues like location or currency restrictions.

Sanctions Check:

• Message: ‘The country you selected is under sanctions.’
• Action: Contact the Delegates Team to activate the bank transfer option in order to proceed with your order. Please note some companies might be subject to a sanction review before confirming your booking.

Blank page after placing order:

• Message: "Blank page"
• Action: Refresh the page and check your purchased orders; if the pass is still in the pending orders section,; contact the Delegates Team for further guidance to avoid a double charge.